Services to companies offered by VIZ

As a service for companies, the Vergiftungsinformationszentrale (VIZ) [VIZ Poisons Information Centre]  operated by Gesundheit Österreich GmbH (GÖG) [Austrian Public Health Institute] offers the inclusion of their Austrian 24-hour emergency number (+43 1 406 43 43) in safety data sheets (SDS) thus implementing REACH Regulation No. 1907/2006 and CLP-Regulation No. 1272/2008.

The main target audience of this service are manufacturers and distributers of products listed in Art. 25 (4) Chemikaliengesetz 1996, BGBl. I No. 53/1997 [Austrian Chemicals Act, ChemG], in the version ChemG Amendment 2011, BGBl. I No. 7/2012.

Mandate of VIZ according to Art. 54 (4) and (5) of ChemG 1996, BGBl. 1 No. 53/1997

The Vergiftungsinformationszentrale (VIZ) of Gesundheit Österreich GmbH is the primary emergency service point for all acute cases of poisoning and poisoning suspicions in Austria.

The VIZ maintains a database on safety data sheets (SDS), and has access to a large number of other toxicological and chemical databases from Austria and abroad, which constitute the basis for its 24-hours emergency service.

VIZ´s services to companies

According to Article 31 of the REACH Regulation in Section 1.4 of safety datasheets (SDS) a 24-hours daily available emergency telephone number has to be provided by manufacturers, importers or distributors of chemical substances/mixtures or articles for which a safety data sheet is required.

The VIZ Poisons Information Centre acts, according to the Guidance on the compilation of safety data sheets (Guideline 3.1, SDS-Section 1, Chapter 1.4), as the only competent third party provider of such a medical on-call service in Austria. By receiving and uploading the SDSs into VIZ's own database, quick identification of even rare substances and mixtures is guaranteed for rapid toxicological risk assessments.

A fee-for-service agreement is possible, the amount of which depends on the number of SDS (see Contractual terms). If you are interested in a cooperation with the VIZ Poisons Information Centre, please complete the agreement form. (Note: Please save the agreement form, if needed, on your computer first and then fill it out.)

After completion of an agreement the telephone number of VIZ´s emergency helpline +43 1 406 43 43 may be given in your safety data sheets (SDS) and other sources of information relating to your company´s products. Your company has thus fulfilled its obligation (Art. 25 (4) ChemG 1996, BGBl. I No. 53/1997).

Please note that the provision of the VIZ emergency telephone number on a safety data sheet without having concluded a corresponding agreement with us may result in increased risk to persons coming into contact with the product concerned.


T. +43 1 406 68 98 – 418/– 420
Opening hours: Mo-We: 9.30 a.m.-12.30 p.m.